Revenue at Risk: $2.1M across 4 dashboards
Churn Rate: 12.7% vs 10% target
NPS Score: 42 vs 50 target
CLV:CAC Ratio: 8.5x — above 3x minimum
Fix: Activate retention for 47 high-risk accounts
The only retention dashboard that shows you exactly who is about to leave, why they are leaving and what it will cost — segment by segment, account by account. Built for Customer Success Directors and CCOs who need to stop churn before it hits revenue.
The only dashboard that shows exactly what each customer segment is worth over their lifetime — with a colour-coded cohort retention heatmap, LTV:CAC gauges, a live CLV Predictor and AI-powered retention recommendations. Built for SaaS and services businesses who need to move beyond MRR and understand true customer lifetime value.
The only CX dashboard that shows you exactly where customer satisfaction is failing — channel by channel, metric by metric. Built for CX leaders who need to prevent churn and improve NPS before customers leave.
The only profitability dashboard that shows you exactly where your customer relationships are leaving money on the table — segment by segment, account by account. Built for CFOs and Commercial Directors who need to identify margin gaps and protect $1.9M in revenue at risk before profitability erodes.
"Every customer insight in these dashboards was built from 30+ years of real commercial and finance decisions inside large corporations — where customer churn was not a metric on a dashboard but a conversation you had to have with the board on Monday morning."
You need a single view of customer health across retention, satisfaction, profitability and lifetime value — so you can walk into every board meeting knowing exactly where customers are at risk and what it will cost.
You need to know exactly which accounts are about to churn, what their revenue at risk is, and which retention programme will save them — before they cancel.
You need customer data translated into P&L language — CLV by segment, churn impact on ARR, cost to serve by tier and the gross margin consequence of every customer decision.
You need NPS, CSAT and CES tracked across every channel with the financial impact of each score quantified — so your board presentation makes the business case for CX investment.
Book a 15-minute demo. No sales pressure. Just an honest conversation from someone who has reviewed your customer metrics, challenged your churn assumptions, and been accountable for the retention number — for over 30 years.
No commitment. No consultant fees. Just 30 years of experience in a 15-minute call.